Privacy Notice
Introduction
We (also referred to as "we," "us," or "our") take steps to protect your privacy. In this privacy notice ("Notice"), we describe the types of personal information we may collect from you in connection with your use of our websites, including wallet, our online cryptocurrency trading platform, marketplace, mobile application, social media pages, or other online properties (collectively, the "Website"), or when you use any of the products, services, content, features, technologies, or functions we offer (collectively, the "Services").
This Notice is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Website and Services. Please note that our Service offerings may vary by region.
Importantly, if you have access to and can visit our Website and receive our Services, this does not necessarily mean that we respect and are bound by your specific country's data protection and privacy laws.
Please read this Notice carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, please do not use our Website and Services. By accessing or using our Website and Services, you acknowledge and agree to the terms of this Notice.
This Notice may be published in different languages. In case of any discrepancy, this English language version shall prevail.
Information We Collect
The term "Personal Data" describes information that can be associated with a specific person and can identify that person. We collect Personal Data in connection with your use of the Website and our Services, or otherwise in the context of our relationship with you. The types of Personal Data that we may obtain from you may include:
Biographical Data, including:
- Full name
- Email address
- Phone number
- Country
- Full address
- Date of birth
Account Details, including:
- Username
- User Profile Information in the "Setting" section
- Joined date
- Default currency
- Time zone
- Default language
Account Activity, including:
- Trade chat messages (which may contain financial information if you provide it to sellers)
- Trade chat attachments
- Trade activity
- Messenger chat messages and attachments
- Transaction history
- Partner program ID
- Partner program link
- Partner program transactions
- Offers created
- Offer terms
- Trade instructions
- Account notifications
- Account status
Data relating to your Digital asset wallet, including:
- Wallet balance
- Transactions received
- Transactions sent
- Deposit address
Data Collected in connection with "Know Your Customer" (KYC) process, including:
- Government-issued ID
- Photographs, if you elect to provide them to us
Device and Website Usage Data, including:
- IP addresses
- Cookie ID and/or other device identifiers
- Information relating to your access to the Website, such as device characteristics, date & time
- Language preferences
- Information on actions taken while using the Website
How We Use Your Information
The business purposes for which we collect, use, retain, and share your Personal Data may include:
To provide Services through operating the Website, including:
- Register, create, and maintain your account
- Authenticate your identity and/or your access to an account
- Initiate, facilitate, process, and/or execute transactions
- Facilitate using our messenger
- Communicate with you regarding your account or any Services you use
- Perform KYC, or other similar reviews
- Evaluate applications
- Compare information for accuracy and verification purposes
- To manage risk and protect you, other persons, and the Website and Services
- To provide a personalized experience and implement your preferences
- To better understand customers and how they use and interact with the Website and Services
- To market to you
- To provide personalized Services, offers, and promotions on our Website
- To provide you with location-specific options, functionalities, and offers
- To comply with our policies, obligations, and legal processes
- To resolve disputes, collect fees, or troubleshoot problems
- To provide customer service to you or otherwise communicate with you
- To manage our business
We may also process Personal Data for other purposes when required by law.
How we share Personal Data
We may choose how we share your personal information.
- We may share your Personal Data within our group, with affiliates or related companies, for purposes consistent with this Notice.
- We may share your Personal Data with our service providers, financial institutions, data processors and vendors to assist us in providing you with the Services. These third-party service providers may provide you with certain Services, verify your identity, assist in processing transactions and/or making payments, send you advertisements for our products and Services, or provide customer support. These third parties may use your Personal Data only as directed or authorized by us and in a manner consistent with this Notice, and are prohibited from using or disclosing your Personal Data for any other purpose.
- We may share your Personal Data for compliance and regulatory purposes, in order to protect our legitimate interests or in connection with a business transaction.
International transfers of Personal Data
Please note that we may transfer Personal Data we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.
Data Security
We have implemented safeguards designed to protect your Personal Data, including measures designed to prevent Personal Data against loss, misuse, and unauthorized access and disclosure. Still, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection. Transferring data through the Internet always carries some risk, even if we make efforts to protect data once we have received it. Hence, any transmission of Personal Data is always at your own risk. We recommend using a unique password for your account with us that is not utilized for other online accounts and to sign off when you finish using a shared computer.
We protect your Personal Data, among other things, by collecting it only to extent essential for providing our Services and ensuring their proper functioning. We do not request, store or process Personal Data that is not strictly required for the Services you have opted for.
Children under 18 years of age
Our Website is not intended for children under the age of 18. We do not knowingly collect data from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information, they should contact us. If we learn that we have collected information, including Personal Data, from an individual under 18 years of age without parental consent, we will delete that information immediately.
Modifications to the privacy notice
We reserve the right to update or change this Notice from time to time based upon evolving laws, regulations and industry standards. We will notify you of modifications to this Notice consistent with the significance of the updates or changes we make by posting a revised version of this Notice here, by email, or by means of a prominent notice on the Website. We recommend that you periodically check the Website for any changes. If you disagree with the changes to this Notice, you should discontinue your access and use of our Website and Services.
Your Rights
We may process Personal Data relating to you if you have given your consent to us. We may be allowed to process Personal Data until you object to such processing ("opt-out"). We may process Personal Data relating to you without having to rely on consent when Personal Data and its processing are necessary for:
- The performance of an agreement with you and/or for any pre-contractual obligations
- Compliance with a legal obligation
- The purposes of pursuing legitimate interests
Data Protection Rights
Laws provide you with certain rights with respect to your Personal Data, including the following rights to:
- Request access to and amend your Personal Data
- Request deletion of your certain Personal Data relating to you
- Withdraw your consent you have provided to us to collect, use, or share your data. Please note that withdrawing consent does not affect the lawfulness of processing your Personal Data before your withdrawal
You are generally entitled to access Personal Data that we hold about you. If you think that we have not respected your privacy, please contact us.
Contact Us
If you would like to exercise any of the rights listed in this Notice, or if you would like to contact us about any questions you may have regarding your personal data, please contact our support and provide:
- Enough information to identify you
- A description of what right you want to exercise and the information to which your request relates
Any Personal Data we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.